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Poor customer service is something we’ve all had. We judge brands on their products and marketing, but also on the quality of the support they offer.
We have shown Livechat to provide the best customer experience, with 62% of customers reporting that it is their preferred contact method.
Comparing Livechat with other communication channels, it’s clear that customer service staff can handle more conversations at once with LiveChat.
Customers expect a shorter wait time when using LiveChat than any other communication channel.
A study by Eptica found that 25% of brands take over 24 hours to respond to email inquiries, while only 3% of brands take over 24 hours to respond to live chat inquiries.
Multitasking and turnover are two common issues within customer service, but we can mitigate them through automated chat functions.
Livechat offers many benefits over other customer support tools and can significantly improve your customers’ experience-so long as it’s done right!
What is LiveChat?
Live Chats are a special exclusive service offered by Livechat. JabbR Java chat solution, which translates your visitors’ concerns into tickets that are routed to the correct experts in your organization, powered the Chatboxes. The solution provides automated email notifications to the agents and customers of new messages awaiting their attention.
It is a customer engagement tool that serves as an intermedium between your customers and your customer service representatives. This platform works with many industry standard real-time communication networks and enables seamless customer service implementation across all support channels.
It’s a chat tool that allows you to communicate with your customers and grow your sales. Live chat agents talk with visitors who are checking out your website, or seeking information about your business. An essential piece of software in tracking and measuring your sales metrics- allows you to know the when, where and which pages the chat was clicked on. You can also get an overview about what the customers want and need based on conversations that take place in Livechat.. A must-have app for all marketers!
When is livechat available?
People often ask us at Livechat Support, “When is Livechat available?”. I usually respond with something like, “24/7”. However, this wasn’t always the case (see what I did there). Let’s talk about when we’re available, why we’re available at those times, and how it could affect your business or website.
You’re dying to know when exactly is live chat available? Are you facing a situation where you want to connect with a live person but the agent is off-duty? If that is the case then, you don’t have to worry! This article will provide you with information about that. However, let’s start with the basics.
Livechat is available 24 hours a day, 365 days a year. We are open 24 hours when you are, and we’re always here when you need us; whether it be 10PM on Christmas Eve or 3AM Monday morning.
Livechat is available 07:00 – 23:00 (GMT) Monday to Friday. Outside of these hours, please email their support team at [email protected]. They will get back to you within one business day.
Please note that time zones may vary depending on the country where your company is based. They have a friendly customer support which is always ready to help!
If we’re honest, most of us hate talking on the phone. This can make promoting a phone number a challenge when trying to drive customers and leads through your website. A live chat tool is a fantastic alternative to this, effectively providing you with a virtual sales person who can answer customer questions within seconds. Thus saving you valuable time and increasing the odds of winning over a potential customer.
How can I use Livechat for my business?
Small businesses that want to develop a world-class customer experience without paying thousands of dollars shouldn’t miss out on Livechat. Now, we’re all familiar with live chat solutions by now. They offer instant message based customer support to users on your website or mobile app. Many businesses rely on these tools to communicate with customers and collect leads.
The fact is, most small businesses and startups don’t have the budget for a personal assistant or servers that offer customer service. Businesses want cost-effective solutions. I’m going to tell you how I used Livechat for my business and how you can use it too!
Businesses rely heavily on their websites to generate traffic and leads. And now e-commerce sites are making more money than ever before. Unlike in the past, you rarely hear about an online store failing. But there are still challenges with online sales and live chat is a great way to solve them.
How can Livechat be used in your business? This is a question we get asked a lot. The answer is simple: Live chat saves time and makes money. It can also provide a positive user experience. In this blog post, I hope to convince you of the value of using live chat for your business.
LiveChat is one of the most powerful business tools of our time, and now that it’s 2017, there’s even more reason than ever to use Livechat on your website. Being able to interact with visitors who have questions about your product or service in real time is huge and can help you negate a lot of potential customer problems. There are many ways you can use a live chat on your website:
Live Chat is very easy to use, and setup is fast. Once you are logged into your account on the LiveChat Software site (LiveChatinc.com), you can go to: https://www.livechatinc.com/add-ons/hosted/install-in-15-minutes. You will then have a conversation with a customer care representative who will guide you through the rest of the steps involved in setting up your first live chat window on your business’ website.
Who are the competitors for LiveChat?
Following its $70 million acquisition in 2012, LiveChat is now a part of Salesforce.com’s suite of customer engagement tools including Service Cloud, Pardot, Heroku, and others.
If you are looking for how to win online, the first thing you have to look at is the competition. Who are your rivals in a niche and what do they offer? What value can you bring with your product, compared to theirs? Today I’ll be focusing on top competitors of www.livechatinc.com — most popular and user-friendly live chat tool, with over 30 minutes of video tutorials, 80 pages of documentation and 24/7 support.
- tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.
- LiveAgent is the fastest live chat software with the market’s highest customer satisfaction rate. Trusted by over 26 000+ businesses.
- Crisp Chat is a live chat application for eCommerce websites and startups that lets you engage your customers anywhere where they are, be it on your website, Facebook Messenger, SMS or email
- Intercom helps internet businesses gain, engage, and keep more customers with beautifully designed live chat software, in-app messaging software, and support ticketing software.
- Jumplead – All-in-one marketing platform combining landing pages, forms, email automation, and analytics to grow leads & sales faster than ever before.
If you’re looking for an alternative to LiveChat, there are plenty of options on the market.
Zendesk Chat vs. LiveChat
The only one who can be considered a direct competitor is Zendesk Chat. The paid plan for LiveChat starts at $16/month, whereas for Zendesk Chat it’s $14. In terms of features, there isn’t much to compare.
For example, LiveChat has a chat widget that’s responsive and optimized for mobile devices.
This is not the case with Zendesk Chat. Also, you can customize the chat window in LiveChat so it fits your site perfectly.
If you’re looking for an easy-to-use alternative to Zendesk Chat, consider LiveChat!
It’s one of the most common mistakes to see software or a system as only a means to an end. For example, in this case, I think LiveChat of only as a tool for increasing conversions and profit. But we shouldn’t forget that there are many tactical options that allow us to make money more effectively along the same path.
I recently got a live chat plugin installed on my website and thought I’d share my thoughts on the experience. Before installing any software, you want to know what kind of support they’ll be providing. Is it 24/7? How fast can they respond, and what is their ticket system like? These are all questions I had going into this. That’s why I’m going to share my personal experience using LiveChat.
How profitable is LiveChat?
Having a small business myself, I have always wondered how profitable Livechat is as a business model, and I also wondered what kind of return on investment it offers. Therefore, I did research for this article to answer the question of how profitable this business model actually is.
LiveChat offers a $100 coupon which makes it worth trying for free. That’s how I started using it and ended up deploying LiveChat on several websites and converting that to a six-figure income.
Throughout 2015, LiveChat grew steadily and profitably. We gained some new customers, but we also lost many of the existing ones.
In 2016, we started investing in growth. We’ve been doubling down and we’re seeing significant results so far.
To give you an update on our financials, in 2016 we have generated USD 4.3m revenue and USD 2.1m net profit.
Considering that revenues were growing faster than costs for the last couple years, our 2016 results look a bit underwhelming. Yet there’s a reason for that: we’ve chosen to invest in growth this year.
Now let’s check the current financial position of the company, starting with an income statement and balance sheet metrics.
Our prices are fixed and do not depend on country of origin or local currency rates against the US dollar. Therefore, revenues are almost immune to foreign exchange volatility throughout the year.
It appears we’re not the only people concerned with this growing trend. The study really drives home just how many sites are using auto-responder technology to replace what some might view as a valuable service.
From our perspective, providing customer service via LiveChat is totally worth it for all businesses on the web. But if you don’t have the personnel of a big company to spare, or your customers are rarely in need of any live support, then an auto-responder solution may be just what you’re looking for.